"If the job is big or small, do it well."
This is the motto where a domestic affairs department recently took social media by storm.
Nosipho Mkhupheka, who works as a supervisor, supported 40 people in addition to working hours at the department's offices in Scottburgh, KwaZulu-Natal on Friday.
Her efforts were so remarkable that they even drew attention to Interior Minister Siyabonga Cwele, who visited her some chocolates and a bouquet of flowers.
"I start my work at 7:15 instead of 7:30 am and I usually hit an hour or two after 4pm. I just leave the office after seeing that the majority of our customers will be present. work after hours on Friday would attract so much attention.
"I am grateful for the answer and the messages of encouragement I have received since then. I am not a person who loves social media, but I was humiliated when I was informed that I was trending," she said.
The 53-year-old mother of four told News24 that she took her job seriously, did not like to see people being poorly treated at the offices she is working on.
She has worked for the department for the last 30 years.
"It is part of my life helping people, no matter who they are. I always make sure I go for a smile. I am a tutor at work and I have to lead by example.
"I can't see when clients are not present by my colleagues. I want people who visit our offices to leave satisfied, knowing that their problems have been followed," she said.
Mkhupheka added that when they were short staffed, she ensured that people who visited their offices didn't even know it.
"Some people arrive at our offices as early as 3pm and I will not let such people leave our building unsatisfied. It hurts me to see clients returning the following day because they have not been in it previous day.
"People spend their money and time visiting our offices and we need to make sure they reap the benefits. I told myself that I would spend another two hours of my time helping those who couldn't assisted.
"I lead by example. I was born to serve the public, and I am proud of that. We are state employees employed to serve people well."
Staff having empathy
Mkhupheka urges its employees to have empathy for the customers.
"I proclaim that if we want to be treated well, we must first treat others well. I do not want to see colleagues harassing our people. I urge them to have listening skills and try to answer our customers," she said.
Regarding the Cwele visit on Monday morning, Mkhupheka said she was thrilled that her work was recognized by the branch headquarters.
"He brought me beautiful flowers and chocolates. I will never forget this day. The minister embraced me and said he was proud of my work. He told me that I have painted a beautiful picture of the department and should continue to serve customers with respect and dignity, "she said.
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