The owner of a Gastown restaurant, where a customer was filmed, washed an intact rat from his bowl of chowder, said it would have been "impossible" for the animal to enter the food that was not discovered by the staff.
Contessa Choe's friend wrote the unappealing image to Instagram social media, and it went viral, causing Crab Park Chowdery to lose 75 percent of its customers overnight. People have since discussed whether it was a hoax of the two women or a hygienic break in the restaurant.
Choe rejected suggestions as they played the video.
"Why should I do that?" She said. "Why should I bring a rat into the restaurant. Where do I even get a rat from? Why should I get a rat and bring it into the restaurant and put it in the soup. That's ridiculous."
She apologized immediately for a gang, but said she was frustrated by online comments that included her intentions and even calling her a racially charged name.
"I wouldn't even send it," she said, adding her friend who moved here recently from Ukraine and was accustomed to documenting everything she experienced and posting it.
"It's just the backlash I didn't want," Choe said.
Her friend, called Adele or Adelaine, did not return a message sent to her Instagram account.
Owner Ashton Phillips said he thoroughly investigated the woman's claim by going to great lengths to replicate the production of soup under similar circumstances, including using a dead rat.
"We went and got a rat because we wanted to be as authentic as possible," he said.
He said they repeated the process of stirring and filling bread bowls and could not fill a bowl without noticing the rod in the steel tub, eight ounce sideboard or bowl of about four inches in diameter.
"We're amazed," he said. "We soaked it (the rat) for four hours to see if it would float or sink. You could clearly see the rat there. It was fleeting and it was impossible not to see it. We couldn't deliver it without sharing a part When we filled the dish, this big lump fell in the bowl. "
He also said that the 50 gallon steam boiler was boiled in was lidded, and it was impossible for pests to enter, and the other 20-liter containers are placed in brackets 3.5 meters above the floor.
While Phillips said he would not wrongfully criticize the women, he said there were a number of factors that prompted him to question briefly the video's authenticity.
"There's not much of a reaction," he said. "If I found a rat in my soup, I think I'd be a little freaked out. They were pretty casual."
He also said that the women took some pictures before complaining to the server. And he questioned why Choe's friend sent the picture to an Instagram account with 33 followers, one she hadn't used for a year, instead of the account where she sent other pictures to many followers.
He also questioned why Choe accepted a $ 100 gift card for the same restaurant where they had been served a rat.
Choe said everything she wanted was a refund for the soup and said she didn't intend to use the gift card and threw it out. Choe, 24, and a post-high school student and a program she didn't want to mention, said she was tired of the attention the post has brought her. She said, "I don't hope" when asked if she thought she could get a lawsuit.
The soup was produced in the rented cellar of Mamie Taylor's restaurant, a business settlement that has since been completed, at the request of Mamie's owner, Phillips said.
Phillips said that the fallout from viral posting gave him at least $ 2,000 in lost stock after the Vancouver City Health inspectors ordered stock destroyed, up to 75 percent of daily income – $ 600 to 700 a day from $ 2,000 to $ 2,500 before the incident – and a blow to the restaurant's reputation.
But he said he didn't intend to sue Choe.
He said the city gave him the ok to continue driving the restaurant, but he had to find a new production kitchen.
"They (inspectors) gave us a clean health schedule" and added that his kitchen always passes the city's routine inspections.
He said the inspectors once found "a small part of rodent activity. But it could have been a mire. Nothing was critical. It was a small offense."
Vancouver's searchable inspection records show Crab Park Chowdery with a small number of critical and non-critical violations in recent years, but it is also common for other restaurants mentioned, from high end to fast food. The list does not contain specifications, but inspections cover a wide range of criteria, including facilities for sewerage, plumbing, waste disposal, etc., and the presence of insects and rodents is a critical violation, as is the lack of laundry or hand washing stations.
Vancouver Coastal Health has investigated Crab Park Chowdery and temporarily closed Mamie Taylor's. The restaurant was allowed to reopen, but the separate basement facility where there was "evidence of rodent activity" was closed.
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